That's an easy one! We have a whole page of its own devoted to answering that question in great detail. There are several ways to contact us. Visit our Contact Info page now.
The cost will vary depending upon which of the services you are seeking and the length of time involved. Rates will be determined by your insurer or other third party payor in accordance with the terms of your contract. For those who do not have insurance or a separate source of payment and are unable to afford the usual and customary fees, a sliding fee scale is available.
For any copay, coinsurance, or self-pay fee, check, money order, bank check, and cash are currently accepted. We are not able to accept credit cards, debit cards, FSA cards, HSA cards, or cryptocurrency. We do not utilize third party e-commerce services, digital platforms, or apps such as PayPal, Venmo, or Zelle. Upon request some HSA and FSA sponsors can issue blank checks for use at venues that do not accept plastic.
That depends partly on the type of service and partly on the wishes of the client. In general, a typical office session lasts 45-55 minutes which is considered a clinical hour. Certain services such as assessment & evaluation can only be done in specified blocks of time. Consultation and psychotherapy counseling sessions can be of shorter (brief) or longer (full) duration depending upon various factors.
Not at all. You are under no obligation to receive or continue services you do not desire. Some people can be helped after only one session, while others choose to continue on for much longer periods of time. Every case is decided individually between the client and the doctor. However, please be aware that for certain problems some types of services may not be beneficial if discontinued prematurely. There is often a recommended length of time for these to be administered.
Russow Consulting primarily provides in-person, office-based services and all reasonable precautions are taken to protect the well being of everyone present. However, telehealth services, sometimes referred to as telemedicine or teletherapy, using secure digital video and/or audio platforms are available to established therapy and counseling clients who are unable to meet in person. At this time, we are not accepting new clients seeking treatment only via telehealth and anyone who wants to utilize that service should be willing to appear in person for the majority of their visits. To what extent telehealth is covered by an insurer depends upon the particular policy and applicable regulations. Psychodiagnostic testing and assessment services are only conducted in the office because specific materials are required and certain skills or abilities cannot be measured fully over the Internet.
Some services currently provided by Russow Consulting are paid for by the client directly for a number of reasons. Some insurance plans will cover some services, such as evaluation, psychotherapy, or counseling, but only if they are provided in the office setting. Many insurance contracts do not pay for telephone or ongoing consultation although the details will vary depending upon your particular insurance. Many do not cover testing or assessment so these services must be paid directly. You will need to check with your carrier about the details. Some people end up on a self-pay basis even if there is some reimbursement for services because insurers today tend to cover only acute or short-term treatment. Also, some insurance companies restrict where you can receive services and from whom.
Please be aware that insurers have the right to review your records as a condition of payment, something you may have seen in your contract when you signed up for the insurance.
Yes! Dr. Russow is a licensed clinical psychologist with decades of experience providing direct diagnostic and treatment services to people with diverse backgrounds and needs. She has worked with many different populations using numerous techniques and approaches. She is dedicated to helping others unlock their potential so they may receive all the respect they deserve.
You are welcome to call (585) 442‑4447. See additional details on our Request Appointment page.
It does not matter how slowly you go as long as you persevere.