Frequently Asked Questions

FAQ Topics

  1. How do I contact Russow Consulting?
  2. How much do the services cost?
  3. How long do sessions last?
  4. Do I have to make a long-term commitment to services?
  5. Does insurance cover these services?
  6. Can we receive couples or family counseling over the telephone?
  7. Will the services be provided by a credentialed health care provider?
  8. How can I make an appointment or receive more information?
  9. If I want distance (telephone) services do I call the office for the sessions?
  10. Will my records be available for others to see?
  11. Can I receive services anonymously?
 

1. How do I contact Russow Consulting?

That's an easy one!  We have a whole page of its own devoted to answering that question in great detail.  There are several ways to contact us.  Visit our Contact Info Page now.

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2. How much do the services cost?

The cost will vary depending upon which of the services you are seeking and the length of time involved.  A very rough estimate is between two and three dollars per minute.

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3. How long do sessions last?

That depends partly on the type of service and partly on the wishes of the client.  In general, a typical office session lasts 45-55 minutes which is considered a clinical hour.  Certain services such as assessment & evaluation can only be done in specified blocks of time.  Consultation and psychotherapy counseling sessions can be of shorter (brief) or longer (full) duration depending various factors.

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4. Do I have to make a long-term commitment to services?

Not at all.  You are under no obligation to receive or continue services you do not desire.  Some people can be helped after only one session, while others choose to continue on for much longer periods of time.  Every case is decided individually between the client and the doctor.  However, please be aware that for certain problems some types of services may not be beneficial if discontinued prematurely.  There is often a recommended length of time for these to be administered. 

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5. Does insurance cover these services?

Some services currently provided by Russow Consulting are paid for by the client directly for a number of reasons.  Some insurance plans will cover some services, such as evaluation, psychotherapy, or counseling, but only if they are provided in the office setting.  Many insurance contracts do not pay for telephone or ongoing consultation although the details will vary depending upon your particular insurance.  Many do not cover testing or assessment so these services must be paid directly.  You will need to check with your carrier about the details.  Some people end up on a self-pay basis even if there is some reimbursement for services because insurers today tend to cover only acute or short-term treatment.  Also, some insurance companies restrict where you can receive services and from whom.

Please be aware that insurers have the right to review your records as a condition of payment, something you may have seen in your contract when you signed up for the insurance.

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6. Can we receive couples or family counseling over the telephone?

Yes!  All that's required is that each person be on the phone at the same time so that everyone can hear what's being said.  Please keep in mind that this service in telephone format is most likely not covered by insurance so fees must be paid directly.

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7. Will the services be provided by a credentialed health care provider?

Yes!  Dr. Russow is a licensed clinical psychologist with 33 years experience providing direct diagnostic and treatment services to people with diverse backgrounds and needs.  She has worked with many different populations using numerous techniques and approaches.  She is dedicated to helping others unlock their potential so they may receive all the respect they deserve.

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8. How can I make an appointment or receive more information?

You are welcome to call (585) 442‑4447.  See additional details on our Request Appointment page.

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9. If I want distance (telephone) services do I call the office for the sessions?

It can be arranged so that you call in at the scheduled time or a call to you can be placed by Russow Consulting, whichever you prefer.  Distance (telephone) services can be provided once there has been at least one meeting in the office and all requisite paperwork has been completed.  Insurance rarely covers distance services so please remember that such services will probably need to be paid directly.

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10. Will my records be available for others to see?

Except as outlined in our Privacy Policy your records are confidential.  If you want them to be released to someone else we will need you to sign a Consent for Release of Information form and provide all relevant mailing information. 

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11. Can I receive services anonymously?

We do not generally provide services to those who fail to disclose any identifying information for two reasons.  First, we feel it is difficult to establish and maintain a proper therapeutic relationship with someone who has difficulty being honest and disclosing.  It also makes it difficult to meet regulatory standards for record keeping and provision of services.  It is clinically inadvisable in most cases to proceed anonymously but we will never insist you disclose things you wish to conceal and will respect your privacy.  Furthermore, it is dangerous for someone to be in trouble, ask for help, and then prevent the receipt of help by not being willing to provide identifying information.  Second, most payment methods will require the revelation of personal information in order to process payment correctly and verify ownership.  No one wants to deal with financial document difficulties and we want to ensure the safety of everyone. 

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It does not matter how slowly you go as long as you persevere.